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On Thursday April 10, 2004 I had a replacement fence erected by your company. I would like to make a few comments on the service I received from your employees.
The salesman who came and gave me a quote was professional in his demeanor and explained with a catalogue the different fences that were available. The quote was in line with other companies but I did not feel comfortable with the other salesmen.
Lisa was great at finding a time that met both of our agendas. I understand she went home at her scheduled time missing my return call to her. She then called me moments later from somewhere scheduling a better time for both of us. I trust you pay her for being on call when the customer needs her.
The fence was erected by Sam and Bahrudin. I found them both professional in their workmanship and customer service. I am pleased at the time spent making sure everything was done to detail. I have received 2 compliments from strangers who have walked by. After 25 years in retail management I found the best definition of customer service is “knowing what the customer wants before he does”.
Very truly yours, -Edward L. Hurter
I'm telling you, Dee (sales representative) was great and your crew was top-notch. I'll tell everyone I know to not even bother to shop around. Save the time and hassle and just call Dee. She and your crew are really that good. -Kevin Varnon
The sales representative that came to my home is a wonderful person. He's honest and goes above and beyond to help. Everything that he said would happen did. He returned every call as requested. I honestly felt he is an outstanding employee! The crew that came to install the fence were hard workers and under the freezing weather we had the job was flawless and they were very nice. I have no complaints and I will recommend this company to everyone. -Susan Palmer
I would like you to know that my experience with Chesterfield Fence was positive; from the beginning, when I first met with Abdul (sales representative) to the completion of the fence itself. Abdul took the time necessary to explain to me about the quality of your product and was patient enough to provide me with a variety of quotes, depending on what type of fence I chose. He met at a time that was convenient for me and stayed until all my questions were satisfied. I would also like to thank Paul and Lisa for helping me when I called with questions and meeting my needs promptly. I am very happy with the results and would highly recommend Chesterfield Fence to anyone looking for a similar product. I have already received numerous compliments on the appearance of my new fence! -Cynthia Voda
Once again, Chesterfield Fence sent a wonderful crew to our home. Our deck is exactly what we envisioned. Hasib and his crew were very pleasant to have working at our home. We even enjoyed the singing!
Attached is a picture of the finished (almost) deck. By spring, maybe we'll have grass to go with it! -Karen and Mark Carr
I just wanted to express my appreciation for the wonderful job you did on
our recently completed deck. The quality is excellent and I especially
wanted to commend and recognize the two men who completed our project. I
was at work during the time they were at my home completing the deck but my
wife was there said they both worked continuously with no breaks and I can
vouch that they did an outstanding job on our project.
Please express my appreciation to both men for the terrific job they did and
thanks to Chesterfield Fence & Deck for taking care of our deck design and
construction.
Thanks...... -Chris Lee
Thank you very much for the pictures. I could not be happier with the deck, or more impressed with the quality of work of your carpenters. Every detail is perfect, and we are very happy with the end result. -Joe Hipp
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